Refund and Returns Policy
Effective Date: November 30, 2024
At VivoVibe, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your handbag, we offer a flexible refund and return policy.
1. Eligibility for Returns
- You may return any item within 30 days of the purchase date.
- The item must be in its original, unused condition, with all original tags and packaging intact.
- The item must be returned through a tracked shipping service to ensure safe delivery back to our warehouse.
2. Refund Process
- Upon receiving your returned item, we will inspect it to ensure it meets the return conditions.
- Once the return is approved, we will issue a refund to your original payment method within 5-7 business days. Shipping fees are non-refundable.
- If the item is damaged or shows signs of use, the return will not be accepted, and no refund will be issued.
3. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at info@vivovibe.site to request a return authorization.
- Ship the item back to us using a reliable courier service with tracking.
- Once we receive and approve your return, we will process your refund.
4. Exchanges
We currently do not offer direct exchanges. If you would like a different item, we recommend returning your original purchase and placing a new order.
Contact Information
If you have any questions regarding our privacy practices or wish to exercise your privacy rights, please contact us at:
- Address: 311 E Adams St, Lincoln, Arkansas (AR), 72744
- Phone: (479) 824-3848
- Email: info@vivovibe.site